What should I have ready when I call?
Start with the complete service address, the entrance or vehicle involved and a short description of what happened. Tell us what still works as well as what does not. A door that will not close, a key that will not turn and a missing key are different observations. You do not need the name of the lock mechanism to ask for help.
For a vehicle, include the year, make and model and whether any working key remains. For a rental or business, identify the person who can authorize the work. Call 404-220-9017 to discuss the request, availability and the next information needed.
Can I get a price before the visit?
Ask for a clear explanation of the proposed work and the assumptions behind any initial estimate. Some details can be described by phone; others may need assessment of the door, hardware or vehicle system. A useful quote identifies what is included and what could change the scope.
The quote guide covers visit charges, labor, parts, cutting and programming. If a proposal changes after inspection, ask what changed and approve the revised work before it proceeds. This site does not publish a fixed price that could imply the same job applies to every lock or vehicle.
Do I need new locks after moving?
That depends on the existing hardware and the access concern. A sound lock with an uncertain key history raises a different question from damaged hardware or a door that does not latch correctly. Make a list of the entrances, keys and codes you received, then discuss appropriate options.
Read the moving-home checklist and residential locksmith page before buying replacements. If the property is rented or managed, clarify authorization and any shared-entrance arrangement. Do not assume that every door you can open is yours to alter independently.
Can several doors use the same key?
It may be an option with compatible hardware, but it should be checked rather than assumed. Similar-looking locks can have different keyways or requirements. Also consider whether everyone holding that key should be able to open every included door.
For a business with different levels of access, a master key system is a separate planning discussion. Begin with a list of doors and permissions. A smaller, simpler arrangement may be suitable when everyone needs the same access; a larger hierarchy should serve an actual operational need.
Is a keypad the same as a smart lock?
A keypad provides code entry. Connected features such as remote management depend on the particular product and may require a phone, account, network or additional equipment. The labels overlap in everyday use, but they do not establish a product's exact functions.
The keypad-or-connected-lock guide helps compare those choices. For installation, discuss the existing door, power, backup entry and who manages users. Check the current manufacturer information for the exact model before buying it around a particular feature.
Can you use a lock or remote I bought myself?
Provide the exact model and product details before arranging work. For door hardware, the preparation and fit matter. For a vehicle remote, appearance alone does not establish compatibility, and a previously used part can raise different questions from a new one.
Ask whether the proposed work can use the supplied part and what happens if it is unsuitable. There is no universal promise that every customer-supplied lock fits or every remote can be programmed. Keep packaging, receipts and components available so the intended product can be identified.
Why do my car buttons work if the car will not start?
Remote buttons and starting authorization have different roles, and other vehicle systems affect starting too. A working button does not prove that the complete key and vehicle are functioning normally. Describe the exact symptom and any display message rather than deciding in advance that programming is the solution.
Our buttons-versus-starting guide explains what observations help. Provide the vehicle details and mention whether another existing key behaves differently. Use the manufacturer's instructions for normal operation and any documented model-specific backup procedure.
What is different about adding a spare car key?
An available working key is important information. Tell us which functions it performs and what you want the spare to do. Depending on the vehicle, the proposal may involve a suitable part, blade cutting and electronic pairing. Those tasks should be described separately in the scope.
The spare car key page covers appointment preparation. If all keys are missing, say so immediately because that is a different request. Ask what needs to be present and how ownership or authorization will be confirmed.
Can I visit the Church Street address?
The footer lists Church St, Decatur, GA 30030 as a dispatch reference. It is not an advertised walk-in counter. Call 404-220-9017 before traveling and confirm how your particular request will be handled.
For service at a property or vehicle, provide the full address, unit and correct entrance. A Decatur mailing address does not necessarily identify a place inside the City of Decatur boundary. The location guide explains the practical details to include.
Are Doraville and Forest Park available?
The site includes request guides for Doraville and Forest Park. Call with the actual address and service type to confirm current availability. A location page is useful context, not a guaranteed appointment or a claim of a separate staffed storefront.
For a parked vehicle near a large destination, include the lot section or entrance. For a business, include the suite and authorized contact. These details help define the request more clearly than a city name alone.
What if I am locked out right now?
Call to confirm current availability and explain what is locked, where you are and whether anyone is in immediate danger. An immediate threat to a person requires the appropriate emergency service. Do not rely on an ordinary locksmith appointment to address that threat.
The emergency locksmith page covers the key details. Have proof of ownership or authority available, and explain if documents are locked inside. Timing and the proposed work must be discussed for the particular situation.
What should be checked after the work?
Review the normal operation included in the agreed job: the door and supplied keys, the relevant vehicle-key functions, or the permissions in an access plan. Ask which existing keys or codes should remain in use and what the product's routine care instructions say.
Keep the model details and any paperwork provided. If more work is recommended, ask what issue it addresses and how it relates to the original request. A clear handover helps you understand both the completed work and the next step, if one is needed.